Bivo Inc is a licensed money transmitter (NMLS #2572288).
If you did not get the experience you expected and have a dispute or complaint, please contact Bivo's customer service at (844) 888-2486 or support@bivocash.com, before contacting your jurisdiction with a compliant.
The fastest way to resolve your issue is though in-app chat.
State: Alabama
Regulatory agency: Alabama Securities Commission
State: Alaska
Regulatory agency: Alaska Department of Commerce, Community, and Economic Development Division of Banking and Securities
State: Arizona
Regulatory agency: Arizona Department of Financial Institutions
State: Arkansas
Regulatory agency: Arkansas Securities Department
State: California
Regulatory agency: California Department of Financial Protection and Innovation License
State: Colorado
Regulatory agency: Colorado Office of the State Banking Commissioner, Department of Regulatory Agencies, Division of Banking
State: Connecticut
Regulatory agency: Connecticut Department of Banking
State: Delaware
Regulatory agency: Office of the State Bank Commissioner
State: District of Columbia
Regulatory agency: District of Columbia Department of Insurance, Securities & Banking
State: Florida
Regulatory agency: Florida Office of Financial Regulation
State: Georgia
Regulatory agency: Georgia Department of Banking and Finance
State: Idaho
Regulatory agency: Idaho Securities Bureau, Department of Finance
State: Illinois
Regulatory agency: Illinois Department of Financial and Professional Regulation
State: Indiana
Regulatory agency: Indiana Department of Financial Institutions
State: Iowa
Regulatory agency: Iowa Division of Banking
State: Kansas
Regulatory agency: Kansas Office of State Bank Commissioner
State: Kentucky
Regulatory agency: Kentucky Department of Financial Institution
State: Louisiana
Regulatory agency: Louisiana Officer of Financial Institutions
State: Maine
Regulatory agency: Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection
State: Maryland
Regulatory agency: Maryland Department of Labor, Office of Financial Regulation
State: Massachusetts
Regulatory agency: Massachusetts Division of Banks
State: Michigan
Regulatory agency: Michigan Department of Insurance and Financial Services
State: Minnesota
Regulatory agency: Minnesota Commerce Department
State: Mississippi
Regulatory agency: Mississippi Department of Banking and Consumer Finance
State: Missouri
Regulatory agency: Missouri Division of Finance
State: Nebraska
Regulatory agency: Nebraska Department of Banking and Finance
State: Nevada
Regulatory agency: Nevada Department of Business and Industry
State: New Hampshire
Regulatory agency: New Hampshire Banking Department
State: New Jersey
Regulatory agency: New Jersey Department of Banking & Insurance
State: New Mexico
Regulatory agency: New Mexico State Financial Institutions Division
State: North Carolina
Regulatory agency: North Carolina Commissioner of Banks
State: North Dakota
Regulatory agency: North Dakota Department of Financial Institutions
State: Ohio
Regulatory agency: Ohio Department of Commerce: Division of Financial Institutions
State: Oklahoma
Regulatory agency: Oklahoma State Banking Department
State: Oregon
Regulatory agency: Oregon Department of Consumer and Business, Division of Financial Regulation
State: Pennsylvania
Regulatory agency: Pennsylvania Department of Banking and Securities
State: Puerto Rico
Regulatory agency: Puerto Rico Office of the Commissioner of Financial Institutions
State: Rhode Island
Regulatory agency: Rhode Island Department of Business Regulation
State: South Carolina
Regulatory agency: South Carolina Office of Attorney General, Money Service Division
State: South Dakota
Regulatory agency: South Dakota Department of Labor & Regulation, Division of Banking
State: Tennessee
Regulatory agency: Tennessee Department of Financial Institutions
State: Texas
Regulatory agency: Texas Department of Banking
State: Vermont
Regulatory agency: Vermont Department of Financial Regulation
State: Virginia
Regulatory agency: Virginia Bureau of Financial Institutions
State: Washington
Regulatory agency: Washington Department of Financial Institutions
State: West Virginia
Regulatory agency: West Virginia Division of Financial Institutions
State: Wisconsin
Regulatory agency: Wisconsin Department of Financial Institutions
State: Wyoming
Regulatory agency: Wyoming Department of Audit
Alaska
https://www.commerce.alaska.gov/web/dbs(907) 465-2521
For Alaska Residents Only:
If your issue is unresolved by Bivo, Inc. (844) 888-2486, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form
here.Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807.
If you are an Alaska resident with questions regarding formal complaints, please email us at
dbs.licensing@alaska.gov or call 907-465-2521.
Arizona
https://difi.az.gov(602) 364-3100
If you have a complaint, please contact Bivo Inc (844) 888-2486. If you still have an unresolved complaint regarding Bivo Inc money transmission activity, you may mail, email, or fax written complaints to the:
Arizona Dept. of Insurance and Financial Institutions
100 N. 15th Ave, Suite 261, Phoenix, AZ 85007-2630
E-mail: financial.consumers@difi.az.gov
Arkansas
https://securities.arkansas.gov(501) 324-9260
Arkansas Securities Department
Heritage West Building, Suite 300, 201 East Markham Street, Little Rock, Arkansas 72201-1692
California
https://dfpi.ca.gov/(866) 275-2677
California Department of Financial Protection and Innovation
651 Bannon Street, Suite 300, Sacramento, CA 95811
California Consumer Complaint Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at
consumer.services@dfpi.ca.gov , or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.
Colorado
https://banking.colorado.gov/industry/money-transmittersBivo Inc. is licensed as a money transmitter by the Colorado Division of Banking under the Money Transmission Modernization Act, Title 11, Article 110, C.R.S. (NMLS ID 2572288).
If you have a question about or problem with your transaction, please contact Bivo Inc. first at (844) 888-2486 or support@bivocash.com. The Division of Banking does not have access to transaction information.
If you are a Colorado resident with a complaint about Bivo Inc., complaints must be submitted in writing using the Complaint Form on the Division's website, by mail or email, to:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Connecticut
https://portal.ct.gov/dob(860) 240-8299, (800) 831-7225
Connecticut Dept. of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
District of Columbia
https://disb.dc.gov(202) 727-8000
If you have a complaint, please contact Bivo Inc at (844) 888-2486. If you still have an unresolved complaint regarding Bivo Inc money transmission activity, you may file it by contacting the Department at:
District of Columbia Dept. of Insurance, Securities, and Banking
1050 First Street, NE, 801, Washington, DC 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
Florida
https://flofr.gov(850) 487-9687
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399
Georgia
https://dbf.georgia.gov(770) 986-1633, (888) 986-1633
Georgia Dept. of Banking & Finance
2990 Brandywine Road
Suite 200
Atlanta, Georgia 30341-5565
Illinois
https://idfpr.illinois.gov(888) 473-4858
If you have a complaint, first contact the consumer service team at Bivo Inc at (844) 888-2486, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:
Illinois Dept. of Financial & Professional Regulation
320 West Washington Street, 3rd Floor, Springfield, IL 62786
Indiana
https://www.in.gov/dfi/(317) 232-3955, (800) 382-4880
Indiana Dept. of Financial Institutions
30 South Meridian St., Suite 300
Indianapolis, Indiana 46204
Bivo Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
Iowa
https://idob.iowa.gov/(515) 281-4014
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309
Kentucky
https://kfi.ky.gov/(502) 573-3390, (800) 223-2579
Kentucky Dept. of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY 40601
Louisiana
https://ofi.la.gov/(888) 525-9414, (225) 925-4660
Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Maryland
https://www.labor.maryland.gov/finance/Bivo Inc. is licensed as a money transmitter by the Maryland Office of Financial Regulation (NMLS ID 2572288).
The Maryland Office of Financial Regulation will accept all questions or complaints from Maryland residents regarding Bivo Inc. (NMLS ID 2572288). Contact:
Office of Financial Regulation
Maryland Department of Labor
Attn: Consumer Services Unit
100 S. Charles Street, Tower 1, Suite 5300
Baltimore, Maryland 21201
Telephone: 410-230-6077 | Toll-free: 1-888-784-0136
Michigan
https://www.michigan.gov/difs(517) 284-8800, (877) 999-6442
Michigan Dept. of Insurance and Financial Services
PO Box 30220
Lansing MI 48909-7720
Minnesota
https://mn.gov/commerce/(651) 539-1600
Minnesota Dept. of Commerce
Golden Rule Building
85 7th Place East
Suite 500
Saint Paul, Minnesota 55101
Mississippi
https://dbcf.ms.gov/(601) 321-6901
Mississippi Dept. of Banking and Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Missouri
https://finance.mo.gov(573) 751-3242
Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102
Montana
For Montana customers please contact Bivo directly: (844) 888-2486.
Nebraska
https://ndbf.nebraska.gov(402) 471-2171
Nebraska Dept. of Banking and Finance
P.O. Box 95006
1526 K St #300
Lincoln, NE 68508
Nevada
https://fid.nv.gov/(702) 486-4120
Nevada Department of Business & Industry Financial Institutions
2785 E. Desert Inn Rd. Suite 180
Las Vegas, Nevada 89121
New Mexico
https://www.rld.nm.gov/(505) 476-4885
Financial Institutions Division
3rd Floor, Toney Anaya Bldg.
2550 Cerrillos Rd.
Santa Fe, NM 87504
North Carolina
https://nccob.nc.gov(919) 733-3016
North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309
North Dakota
https://www.nd.gov/dfi(701) 328-9933
North Dakota Dept. of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204
Pennsylvania
https://www.pa.gov/agencies/dobs.html(717) 787-1854, (800) 722-2657
Pennsylvania Dept.of Banking and Securities
Market Square Plaza
17 North Second Street, Suite 1300
Harrisburg, PA 17101
Puerto Rico
https://www.ocif.pr.gov/787-723-8445
Commissioner of Financial Institutions of Puerto Rico
Edif. Centro-Europa Building - Suite 600
1492 Ponce de León Avenue
San Juan, PR 00907
South Carolina
For South Carolina customers please contact Bivo directly: (844) 888-2486.
South Dakota
http://www.dlr.sd.gov/banking/(605) 773-3421
South Dakota Department of Labor and Regulation
Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Tennessee
https://www.tn.gov/tdfi(615) 741-2236, (800) 778-4215
Tennessee Dept. of Financial Institutions
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243
Texas
https://www.dob.texas.gov(877) 276-5554, (512) 475-1300
Texas Department of Banking
2601 N. Lamar Blvd
Austin, Texas 78705
If you are a Texas resident and have a complaint, first contact the consumer assistance division of Bivo, Inc. at (844) 888-2486, if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint using the information above.
Vermont
https://dfr.vermont.gov(888) 568-4547
Vermont Dept. of Financial Regulation
89 Main Street
Montpelier, VT 05620 - 3101
Virginia
https://www.scc.virginia.gov/bfi(804) 371-9657, (800) 552 7945
Commonwealth of Virginia Bureau of Financial Institutions
P.O. Box 640
Richmond, Virginia 23218-0640
Washington
https://dfi.wa.gov(360) 902-8811, (877) 746-4334
Washington State Dept. of Financial Institutions
PO Box 41200
Olympia WA 98504-1200
West Virginia
https://dfi.wv.gov(304) 558-2294
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, WV 25302
Wisconsin
For Wisconsin customers please contact Bivo directly: (844) 888-2486.